Miss Kremzer is the dean of the Arlen Beauty Academy. She is stern and uptight. She was frequently degrading towards Luanne which led to her quitting beauty school. She is voiced by Jennifer Coolidge.
Miss Kremzer is first seen in "Plastic White Female." Her accent is not very Texan, but rather thick Minnesotan.
She is giving a lecture in a classroom when she picks on Luanne to give an answer. Luanne has no idea what the answer is, thus she tells Sharona Johnson to "enlighten us please." Sharona gives the right answer. In the next lecture she is seen giving the end of a lecture explaining why blondes don't necessary have more fun. She goes over next week's final exam by giving each student a plastic head to practice on. She explains that they need show a year's worth of theory on the plastic head. As in life they only get one head and proceeds to call out Luanne that she needs to pass. During examination of the final she scolds Luanne for not having her plastic head. Hank split the plastic head in half earlier in the episode so his head is the one that Luanne is using for her final.
She criticizes the haircut, remarking that small parts of the top of the head were not cut properly and "those are the worst sideburns she has ever seen since Chair 3" suspecting she cheated. She fails Luanne in a harsh manner, which results in Hank saying "what a bitch." However, she apologizes to Luanne for being mean and unfair to her after hearing Hank give Luanne satisfaction and pointing out how she cut good in the front part of the top of his head. She admits that she fell so deep into the power trip of running the academy that she forgot the most important principle of the Beautician's Art; repeat business and referals. Seeing that Hank, her customer, is pleased with his haircut she changes her grade to make Luanne pass.
Despite the character's change of heart and that of Luanne's fellow beauty school students, they're right back to their former bad attitudes and degrading remarks in later seasons. When Luanne's mother Leanne fails to show up for the Academy's Mother-Daughter night, she sarcastically says "yeah, sure" when Luanne claims her mother would still show after running very late; Leanne did not show up and opted to instead spend the night with Bill Dauterive. She also was very stern and uptight when she warned Luanne that she needed to pay for her tuition.